গোপনীয়তা নীতি (ISP Caller ID)

Introduction & Purpose:

The ISP Caller ID application is a highly secure B2B (Business-to-Business) utility application developed by ORNATE IT (Package Name: net.ornateit.callerid). It is designed to work seamlessly with our core billing software, ISP Cloud Billing / ISP Billing, for Internet Service Providers (ISPs). The primary purpose of ISP Caller ID is to identify incoming customer calls by capturing the caller's phone number, matching it against a local SQLite database, and displaying detailed customer profile data (such as name, mobile number, user ID, package details, payment status, and connection status) in a beautiful floating overlay popup card directly over the default system dialer. This helps ISP operators immediately identify callers and address their queries or issues efficiently. It is not intended for general public consumers.

1. Information Collection & Core Functionality:

Operating solely on the ISP's dedicated billing management device, the app processes the following details locally to deliver real-time caller identification:

• ✔ Incoming Phone Number: Reads only the incoming phone number when a call is received to perform a query against the local customer database on the device. This number is never transmitted or uploaded to our servers or any intermediate third-party servers.
• ✔ Server Configuration Details: Securely stores the self-hosted ISP API URL, Bearer Token, and API Secret on the device using Android's Encrypted EncryptedSharedPreferences.
• ✔ Device Metadata: Unique Android ID, device manufacturer, and OS version to authorize connection integrity and prevent multi-device security threats during background synchronizations.

2. Sensitive Device Permissions & Core Rationale:

To fulfill its core B2B service of real-time caller identification and customer profile display, the app requests the following critical system permissions, strictly adhering to Google Play Developer policies:

• ⚡ Phone State & Call Logs (READ_PHONE_STATE, READ_CALL_LOG): Core functionality. Required to listen for incoming phone calls and read the incoming phone number in real-time to match it locally.
• ⚡ Display Over Other Apps (SYSTEM_ALERT_WINDOW / Overlay): Essential to display a floating caller information popup card over the default incoming call screen, enabling operators to see details without switching apps.
• ⚡ Foreground Services (FOREGROUND_SERVICE, FOREGROUND_SERVICE_PHONE_CALL): Crucial to maintain background service reliability during active calls, ensuring the popup card stays visible until the call ends.
• ⚡ Internet Connection (INTERNET): Required to check network status and synchronize customer directories securely from the self-hosted ISP Cloud Billing server over HTTPS in the background.
• ⚡ Network State (ACCESS_NETWORK_STATE): Required to monitor internet status changes during sync processes.

3. Data Security & Zero Third-Party Transmission:

We maintain the highest standards of data security and absolute user privacy:
• Direct End-to-End Routing: All synchronized customer records are saved locally in the device's secure SQLite database. API data exchanges are fully encrypted via secure HTTPS protocols directly between your device and your self-hosted ISP server.
• No Central Logging: ORNATE IT does not host any intermediate database, nor do we collect, view, lease, sell, or share any of your call details or customer transaction logs.

4. Children's Privacy:

This B2B application is intended exclusively for ISP business operations and does not target or collect data from children under 13.

5. Account & Data Deletion Rights:

As this is a B2B showcase utility app operating with local storage, no permanent personal accounts are created or personal records stored on our central servers. Users can clear all locally stored customer directories using the built-in "Clear Data" option in the UI. For any server-side deletion of test entries, you can contact us at [email protected]. We will immediately purge all associated entries from our databases.